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roitrack docs

Renewals & cancellation

Renewal cycle

roitrack subscriptions are monthly. Creem charges your card automatically on the anniversary of your first payment. On success, your license expires_at extends by another month and you’ll see the new date in the portal.

Payment failure

If a renewal charge fails, we send you one email for that cycle with a “Update your card” link straight to the Creem billing portal. Subsequent retry attempts from Creem don’t spam you.

Your license stays active for the current period even if the renewal charge failed — you have until expires_at to update your card before soft-block hits.

If you don’t update your card:

  1. expires_at passes, subscription flips to unpaid
  2. 3-day tracker grace begins
  3. After 3 days, admin panel enters soft-block (tracking still works)
  4. Fix the card → license reactivates on the next successful charge

Cancellation

Two flavours:

  • Immediate cancel: your license is void right away. Rarely what you want — you’re paid through the end of the period regardless.
  • Cancel at period end (default): the sub is marked cancelled but stays active until expires_at. When the date passes, license expires naturally.

Cancel from account.roitrack.app → any license → Manage subscription, then follow the Creem billing portal flow.

Refunds and disputes

Refunds and payment disputes automatically revoke the associated license via webhook. If you filed a dispute in error, contact support@roitrack.app — we can reissue.